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Virgin Australia has reclaimed the top spot in on-time performance among major Australian airlines after trailing Qantas Group for seven months.
Australia’s second-largest airline group wrested the triple crown away from the Flying Kangaroo in January, according to the latest BITRE data, beating Qantas in on-time arrivals, on-time departures, and completion rates, again cancelling fewer than one in 100 flights last month.
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The Virgin Australia network (Virgin and VARA combined) saw 82 per cent on-time arrivals and 82.5 per cent on-time departures last month, compared to 80.9 per cent and 81.6 per cent respectively for the Qantas network (Qantas and QantasLink). 0.9 per cent of VA flights were cancelled, compared to 2.7 per cent of QF services.
“After a strong finish to the year in December, our team raised the bar yet again in January,” said Virgin Australia CEO Dave Emerson.
“Leading the major Australian airlines in January with the highest departure on-time performance and the lowest cancellations is a testament to the efforts of our people across the entire operation.
“We know how important it is to get our guests to their destination on their desired day of travel, and with fewer than 1% of scheduled domestic flights cancelled during one of our busiest months, our results show we are consistently delivering on that commitment.”
The results come soon after Qantas was named the world’s third most on-time major airline, behind China Southern and Hainan Airlines, by analytics firm OAG. Qantas Domestic CEO Markus Svensson said the January figures were a good result for the carrier.
“This was our strongest January result in seven years, outside of COVID, which is a great outcome and a credit to the hard work of our people,” he said.
“Their efforts meant that 100,000 more customers departed on time compared with January last year. February is also off to a strong start as we continue to invest in our operations and people to further increase our reliability.”
Jetstar was the worst-performing of the major airlines at 67.7 per cent on-time arrivals and 65.1 per cent on-time departures, though its cancellation rate of 3.2 per cent was slightly better than QantasLink’s 3.3 per cent.
Across all participating airlines – Hinterland, Jetstar, Qantas, QantasLink, Rex Airlines, Skytrans Australia (formerly SmartLynx Australia), Virgin Australia and Virgin Australia Regional Airlines – on-time performance was below long-term averages, though cancellations were also slightly better.
On-time arrivals (per cent)
- All airlines – 78.4
- Long-term average – 80.5
- Virgin Australia and VARA – 82.0
- Qantas and QantasLink –80.9
- Hinterland – 87.9
- Virgin Australia – 82.3
- QantasLink – 81.8
- Rex – 79.2
- Qantas – 79.0
- Jetstar – 67.7
- Virgin Australia Regional Airlines – 64.8
- Skytrans (formerly SmartLynx Australia) – 59.5
On-time departures (per cent)
- All airlines – 78.9
- Long-term average – 81.6
- Virgin Australia and VARA – 82.5
- Qantas and QantasLink – 81.6
- Hinterland – 91.9
- Rex – 83.7
- Virgin Australia – 82.7
- QantasLink – 81.7
- Qantas – 81.4
- Skytrans (formerly SmartLynx Australia) – 67.4
- Virgin Australia Regional Airlines – 65.4
- Jetstar – 65.1
Cancellations (per cent)
- All airlines – 2.1
- Long-term average – 2.2
- Qantas and QantasLink – 2.7
- Virgin Australia and VARA – 0.9
- QantasLink – 3.3
- Jetstar – 3.2
- Skytrans (formerly SmartLynx Australia) – 2.0
- Hinterland – 1.5
- Qantas – 1.5
- Rex – 0.8
- Virgin Australia – 0.9
- Virgin Australia Regional Airlines – 0.6
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