Southwest Airlines Recently Checked In A T-Rex Model

Earlier this month, a gate agent for Southwest Airlines reassured a young traveler that his model dinosaur would safely make it to San Jose, California. At Hollywood Burbank Airport (BUR), a model T. Rex was checked onto a flight to San Jose International Airport (SJC). Seeing that the traveler was concerned for the safety of his dino, Customer Service Agent Glo Jones assured the passenger that his T. Rex would receive exceptional care during its journey. The Dino received special attention from the ground crew, with ramp agents even giving it a VIP experience during the boarding and deplaning process.

Unusual cargo

In early August, a young traveler checked his model T. Rex with Southwest Airlines in Burbank, California. The traveler was visibly concerned for his beloved dino. Seeing this, a Southwest Customer Service Agent comforted the passenger by informing him that his dino was embarking on a remarkable journey and that it would receive the best treatment possible. Having been weighed, the dino joined the rest of the luggage bound for San Jose. Ramp Agents Ramon Salas and Bryant Cisneros gave it a VIP experience by taking photos of it and ensuring that it was kept safe by loading it separately to reduce the risk of damage.

Having traveled nearly 300 miles, the boy and his Dino landed safely in San Jose. Once at the gate, the T. Rex was offloaded with the rest of the baggage. However, the ground crew gave the T. Rex a special welcome. The dinosaur was displayed on the apron for pictures before being returned to its owner. The airline shared these pictures and the wonderful stories with the young traveler in San Jose when he picked up his precious cargo. He was relieved that his beloved friend had arrived safely and had received special attention.

Service commitment

This instance was one of the many heartfelt moments shared by Southwest. The airline has been committed to providing the best customer service in the industry for years. With every announcement, it reminds the public of this commitment. The airline is always looking for ways to improve and reduce the number of inconveniences to its passengers.

Southwest demonstrated its commitment to service by taking special care of a young travelers model dinosaur. Photo: Southwest Airlines

It does this by striving to offer the lowest fares possible, allowing passengers to spend less on airfare and more on their travel experience. It also does this by readily informing passengers of any delays, cancellations, or other complications. The airline prides itself in offering free checked bags and timely baggage deliveries. The airline also offers the ability to cancel within 24 hours and receive a full refund. These are only some of the many customer service guarantees that it provides.

This commitment was seen when airline employees gave special attention to the needs of a young travelers. This manifests the culture of putting the customers first by offering premium customer-specific care on all flights to all passengers needing special attention.

What do you think of this commitment? Let us know in the comments below.