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Microsoft is looking to make some strides with Japan Airlines onboard customer service. The two companies will work together to make writing reports simpler and quicker with the help of a Microsoft small language model (SLM).
While some incident reports can take flight attendants up to an hour to write up, the new technology will reduce the time it takes by ‘up to two-thirds.’
Speedy Reporting Like the Shinkansen
Japan Airlines and Microsoft have announced the development of a new mobile app for flight attendants, ‘JAL-AI Report.’ The app will use Microsoft’s Phi‑4 SLM and be powered by artificial intelligence (AI).
Using JAL-AI Report, flight attendants can complete reports in a fraction of the time it takes without using AI. The press release suggests an hour-long report can take 20 minutes to write with the app.
The airline chose Phi‑4 SLM as the app’s model because it can work with limited or no connectivity, so the app will work anywhere offline. Another main appeal of Phi-4 is that it requires less computing power than large language models (LLMs).
Microsoft uploaded a two-minute video that discusses the impact of JAL-AI Report and shows a visual demonstration.
JAL-AI Report’s Other Neat Features
Japan Airlines is currently working to add audio recording functionality to the app. This way, the app can record speech from other crew members or passengers and convert it into data for AI-generated reports.
Using Phi-4, attendants can automatically convert reports from Japanese to English with one on-screen button. This task will be crucial on international flights and will especially work to save time.
Headwaters AI engineer Ryuto Ikeuchi also added that JAL-AI Report can refine previously written reports that were either too detailed or not detailed enough.
Japan Airlines Senior Vice President of Technology Keisuke Suzuki shared comments during the Microsoft press release:
‘JAL-AI Report makes our cabin attendants’ jobs more productive. They can spend more time on customer service instead of doing administrative work…We are excited to have the AI and humans work together.‘
Japan Airlines has been collaborating with Microsoft on new tech development for many years. In 2016, Japan Airlines switched from Google Glass to Microsoft HoloLens for flight and inspection training.
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