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NEWS FLASH
Air Serbia, Croatia Airlines and Air Montenegro have been named among Eastern Europe’s best carriers at the annual World Airline Awards, hosted by Skytrax at the Paris Air Show yesterday. For the ninth time, the two largest carriers from the former Yugoslavia have been featured among the best in the category, while Air Montenegro made its second appearance. Furthermore, Air Serbia has also been named among Europe’s top regional airlines, the world’s best regional carriers and has ranked within the world’s 100 best carriers for the first time.
Air Serbia was voted Eastern Europe’s third best, up from fourth, behind only LOT Polish Airlines and airBaltic, while Croatia Airlines placed seventh, down from sixth, following Georgian Airways. Air Montenegro maintained its tenth position from last year. Air Serbia was also named the third best regional airline in Europe, behind Aegean Airlines and Air Dolomiti. Furthermore, it came eighteenth in the category of best regional carriers in the world, just behind Copa Airlines and Qantas Link, improving its rank from last year’s twentieth place.
For the first time, a flag carrier from the former Yugoslavia ranked within the world’s top 100 airlines. Air Serbia positioned itself as 99th, just behind China Eastern Airlines but ahead of Hawaiian Airlines. The Serbian carrier improved its ranking from last year’s 115th position.
The World Airline Awards, described as “the Oscars of the aviation industry”, are the most coveted quality accolades for the world airline industry and a global benchmark of airline excellence handed out based on passenger experience. The 2025 awards were based on a customer survey period from September 2024 to May 2025. Over thirteen million eligible customer surveys were completed, across a range of topics, resulting in the awards for airline of the year, together with regional and best airline awards. All entries are screened to identify each IP / user information, with duplicate or ineligible entries deleted. The awards are said to be 100% independent with no payment by any airline or other outside organisation for any aspect of the customer survey or awards presentation event. Over 100 different nationalities participated in the customer satisfaction survey. The surveys measure standards across 49 key performance indicators of airline front-line product and service.
Qatar Airways was named as the airline of the year. It scooped the accolade for the ninth time in the 25-year history of the awards. Singapore Airlines was runner up while Cathay Pacific came third. Taiwan’s Starlux Airlines was recognised as being the world’s most improved, while Europe’s best carrier was Turkish Airlines, ahead of Air France and Swiss. Star Alliance was named the world’s best group of airlines.
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