Mr. Yu added that the couple’s travels on October 13th to Nanjing were taking them to a hospital appointment with a specialist. Instead, the two were forced to take the overnight train in order to make the appointment, with Yu claiming his girlfriend “cried all the way” there.
Denied boarding
We’ve seen boarding denied to passengers for a long list of reasons. These days the biggest news is boarding denial stemming from a refusal to wear a mask. However, erratic behavior is known to be a reason for denied boarding.
In this case, it’s possible that the presence of trembling hands led to a rapid escalation of tensions. Spotting the tremors, staff inquired about medical conditions. This led to an angry, shouting boyfriend, and, if this was the case, then it makes sense that the airline would say that the couple “could not be calmed down emotionally,” adding that the “medical condition of the passenger was not clear.”
According to The Independent, the airline said the couple had been refunded in full for the flights.
Do you think the airline was right to not let the passenger board the plane due to her behavior at the time? Do airline staff have the right to ask about medical conditions? Let us know your thoughts in the comments.
