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Remember when supply chain executives were told they could build their own control towers using PowerBI or Tableau? The same thing happened in 2024 and 2025 with artificial intelligence agents.
Hyperscalers pitched CIOs on building their own AI agents for every business function. More usage meant more cloud revenue and IT departments liked controlling budgets and software vendors, but chief supply chain officers paid the price.
Ultimately, many tried treading the path of homegrown AI solutions, and what they quickly learned was that just because a zebra has stripes, that doesn’t make it a tiger.
What Went Wrong
The agents IT departments built lacked supply chain intelligence. They couldn’t tell detention from demurrage, and things like cross-dock timing, on-time/in-full penalties and multimodal logistics were all foreign concepts. These agents had no network intelligence, and no understanding of traffic patterns, weather impacts, or what was happening in supplier networks beyond the enterprise walls.
They behaved like overzealous interns, producing the type of answers that ChatGPT gives you when it doesn’t understand the domain. Suggestions that sounded reasonable collapsed under operational scrutiny.
IT teams took months to build what specialized vendors had already perfected. They prioritized customer-facing projects. Supply chain initiatives sat in the backlog. And when supply chain teams finally got attention, IT demanded detailed specifications. Already-stretched supply chain managers working 60-hour weeks couldn’t produce documentation while managing daily exceptions.
The result? Mistrust. Frustration. And broken processes automated instead of redesigned with industry best practices.
One more problem: Supply chain organizations hadn’t budgeted for AI in 2025. They depended on IT allocations. Budget constraints forced compromises on strategic technology decisions.
The 2025 Awakening
As supply chain professionals attended Gartner, Manifest, and other conferences throughout 2025, reality set in. They saw well-tested AI solutions in the market, with solutions trained on millions of data points, and built by companies that understood supply chain operations, not just software. Suffice it to say, they went back to their organizations and budgeted for 2026.
A July 2025 MIT NANDA study quantified the problem: 95% of enterprise AI pilots deliver zero measurable return. Companies poured $30-40 billion into generative AI. Almost nothing showed up on the P&L. Buying AI tools from specialized vendors succeeds 67% of the time. Internal builds? One-third as often.
The difference comes down to data and domain expertise. You can teach a general AI model to write code, but you can’t teach it decades of supply chain operations by feeding it ERP data.
The good news is that supply chain organizations are now open to working with independent providers who’ve already solved the problems IT departments are still figuring out.
Why Generic AI Fails in Supply Chain
Generic AI tools don’t speak supply chain. They treat every alert as equally urgent, and they create noise, not intelligence.
Companies need AI that understands detention costs, OTIF metrics, cross-dock optimization and multimodal logistics. Gartner predicts that by 2027, more than 50% of enterprise GenAI models will be industry or function-specific. In 2023, it was around 1%. Roberta Cozza, VP analyst at Gartner, said it plainly: “A generic AI that doesn’t speak to the specific challenges, processes and content that an enterprise has is not really helping.”
A typical supply chain operation needs to know which exceptions will self-resolve and which require immediate escalation. It needs to understand how a 15-minute port delay cascades through the entire network. It needs the accumulated knowledge of millions of shipments under every conceivable condition.
An AI model trained on internet text doesn’t have this. An IT department building from scratch doesn’t have this either.
The Network Advantage
Specialized supply chain vendors have been building this expertise for years. Their models train on real operational data across hundreds of shippers. They see patterns: which carriers perform under which conditions, which suppliers are starting to slip before it shows up in your system, and what actually happened in thousands of situations similar to yours.
Your internal build has your data. A network has everyone’s.
We recently spoke with executives at a large enterprise. They were contemplating building their own AI agents for some use cases while selecting a vendor for others. During our conversation, they discovered that 66% of their customers were already on our network. This was an eye opener. They realized they could connect their supply chain end-to-end by tapping into the network, rather than trying to build those connections themselves.
This matters for basic decisions like appointment rescheduling or carrier re-tendering. A homegrown system might suggest rebooking a late shipment without knowing that carrier is already at capacity, that warehouse has limited dock doors during peak hours, or that the customer’s receiving schedule won’t accommodate the change. A network-trained system knows these things because it’s seen them play out thousands of times.
The network advantage extends beyond your own operations. When your customers and suppliers are already connected, you’re not building integrations from scratch. You’re plugging into existing data flows that have been tested and refined across thousands of shipments.
The Integration Problem
Most companies force-fit new technology into outdated processes, and their data stays disconnected as a result. A typical supply chain tech stack includes transportation management, warehouse management, order management, ERP, carrier portals and various point solutions. Getting AI to work across them requires integration most organizations haven’t done.
An ABI Research survey of 490 supply chain leaders found that 46% cite legacy system integration as their top barrier. Another 65% rank “lack of clearly defined standard operating procedures” among their top three barriers to acting on visibility data.
In short: The technology works, but the organizations don’t.
Vendors focused on supply chain execution have already solved the terminology problem, the integration problem, and the workflow problem. They’ve built the connections between systems, they’ve defined the procedures, and they’ve trained models on the language supply chain professionals actually use.
Domain Expertise is Not Optional
Supply chain differs from writing marketing copy or analyzing spreadsheets. A 15-minute delay doesn’t just mean something is late. It means detention charges, missed appointments, warehouse labor sitting idle, customer commitments at risk, and potentially a full production line stoppage if that shipment carries critical parts.
You can’t learn this from a training manual. You learn it from seeing what happens when things go wrong, what interventions work, what the actual costs are, and how decisions ripple through connected systems.
McKinsey found that while 88% of organizations use AI, only 39% can point to EBIT impact. The lesson of 2025 was painful but clear: You can teach a system to recognize patterns, but you can’t manufacture domain expertise overnight.
Just because your homegrown AI can generate responses doesn’t mean it understands supply chain operations. A zebra’s stripes don’t make it a tiger. And an AI chatbot’s fluent language doesn’t make it a supply chain expert.
What’s Different in 2026
Supply chain leaders have budget authority now, after they saw the DIY approach fail in 2025. They’ve watched specialized vendors deliver results their IT departments couldn’t. They attended conferences where early adopters presented actual ROI numbers instead of vague productivity claims. They went back and budgeted accordingly.
Now, the conversation has changed. It’s no longer “Can we build this ourselves?” but “Why would we?”
IT departments will continue to play a role, but supply chain technology decisions will come from supply chain leaders who understand what the operations actually need — not generic tools that need years of customization, or internal builds that take months to produce basic functionality. What’s needed instead are proven solutions from vendors who’ve already put in the work.
The DIY AI experiment is over. Supply chain professionals learned the hard way that domain expertise matters more than coding ability. In 2026, they’ll stop pretending otherwise.
Sree Mangalampalli is VP of digital transformation solutions, FourKites.
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